Information collected on our site is used exclusively for the purpose of preparing and completing the Canadian pardon, U.S. entry waiver, Nexus Cards and criminal record purge services requested and physical records are secured according to RCMP accreditation standards.

Waivers of Canada will never sell your personal information. Nor will we otherwise make personal information available to any third party, under any circumstance, except as is explicitly required for the completion of services you request.

Waivers of Canada will never contact or communicate with anyone other than you and the relevant third parties involved in the application requested, as required.

Documents containing personal information are mailed in unmarked envelopes to protect your identity.

Upon completion of services, Waivers of Canada retains non-payment related personal information for up to 60 days, after which time it is physically destroyed. Payment related information is kept for up to 5 years, as is legally required by the Canada Revenue Agency.

Collected Information

Information collected is necessary for the removal the individual's criminal record or for their application for advance permission to enter the USA, and may include: name, address, telephone number, date of birth, place of birth, immigration status, fingerprints, court records, local police, OPP, RCMP, and FBI records, driver's licence number, employer information, and so on.

Consent

The individual's knowledge of and consent to Waivers of Canada collection, use and disclosure of personal information is critical. Waivers of Canada relies on the following actions by the individuals as indications of their consent to our existing and future personal information practices:

• The individual's voluntary provision of personal information to us directly,
• The individual's express consent and acknowledgement contained within our written authorization agreements and application forms,
• The individual's express written consent to have her/his certified RCMP criminal record report and fingerprints forwarded to us from the RCMP,
• The individual's verbal and written consent for any further information needed to remove their criminal record or for an application for advanced permission to enter the USA.

Safeguards

• We have in place physical, electronic and procedural safeguards appropriate to the sensitivity of the information we maintain regarding individual applicants. Waivers of Canada systems forbid the transfer or disclosure of any personal information other than what is needed to accomplish the results for which the information was collected.
• Personal information held electronically is held on computers that are only connected internally. There is no hub that would allow access through the Internet.

Terms and Conditions

When you apply on this site, you agree to be bound by the following terms and conditions: Authorization I authorize Waivers of Canada to act on my behalf in having my Canadian criminal record pardoned, or my photograph and fingerprints purged, or destroyed ,whichever is applicable, or in acquiring an U.S.A. entry waiver, or visa waiver, if applicable. I authorize Waivers of Canada to: (i) communicate with all government or government related organizations, including the RCMP, FBI, local police service(s) and courts which may be of assistance in this matter; (ii) take all reasonable steps and actions to assist me in this matter; (iii) if necessary, transfer my file to legal counsel, at no additional cost to me, who will then have my permission to act on my behalf. Removal of Canadian Criminal Record: (i) I understand that, after my file and fines have been paid in full and my statutory eligibility date has been met, it takes about 5-12 months to complete a purge or photograph and fingerprint destruction and about 9-18 months to complete a pardon, and subject to change. Unpaid files and unpaid fines will slow or stop the process. (ii) Waivers of Canada is not responsible for the removal of occurrence or incident reports, and weapons bans, which auto-delete, free of charge, upon eligibility; or sex offences which will appear on a police clearance specific to the vulnerable sector. (iii) If it is necessary, I am responsible for obtaining a local police check(s). USA Entry Waivers: (i) I understand that, after my file has been paid in full it takes about 6-10 months to prepare the Waiver application and about 5-10 months to receive the Waiver from USA Immigration, and subject to change. Unpaid files and unpaid fines will slow or stop the process. (ii) I understand that USA Immigration requires me to submit the Waiver Application to them and that the application will contain original documents. Indemnification: You agree to defend, indemnify and hold harmless Waivers of Canada, its respective officers, directors, employees and agents, including all third parties mentioned on a Waivers of Canada Site, from and against any and all claims, actions or demands, including without limitation reasonable legal and accounting fees, resulting from or related to: (a) your breach of any of these Terms and Conditions; (b) your access to or use of a Waivers of Canada Site, Services or Content; or (c) your use or reliance on, or publication, communication or distribution of anything on or from a Waivers of Canada Site or through any of the Services. You will use your best efforts to cooperate with Waivers of Canada in the defence of any such claim. Waivers of Canada reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. General: (i) Government fees and timeframes subject to change without notice. Final decisions rest solely with government. (ii) Urgent files are handled differently in the Waivers of Canada office. Waivers of Canada has no control over statutory eligibility dates, or Canadian and American Governments. (iii) It is my responsibility to (a) contact Waivers of Canada if I move or change my telephone number(s); (b) comply with requests by Waivers of Canada for documents. Pursuant to our Privacy Policy and Privacy Legislation, failure to do so may result in your file being destroyed, and you will have to start the process again. (iv) Once the process has been completed, all of Waivers of Canada's computer files pertaining to my file shall be destroyed. (v) Once the process has been completed, all hard copy information concerning my application(s) shall be returned to me, or shall be destroyed, whichever I decide. (vi) I understand that failure to complete the sentence ordered by the judge or further personal criminal activity, occurring while my application(s) is/are in process, may result in a significant postponement on my eligibility, and I further understand that any delay caused by my own activity will result in further charges to be covered by me. (vii) Cancellation requests made in writing within 10 business days will be refunded minus a $350 administration, set up fee, as well the lawyer review fee before the application is processed. All cancellation requests made after 10 business days will not be refunded. (viii) As my file proceeds, I authorize any balance owing to be charged to the credit card on file. Monies paid to Waivers of Canada are used to pay for disbursements, and towards gathering information and documentation, communicating with various government organizations, preparing and completing the required documents and supporting materials, submitting requests and other documents to the appropriate organizations, completing applications for submission. Final decisions rest solely with government. Links to Other Sites: This Web Site contains links to third party Web sites. These links are provided solely as a convenience to you and not as an endorsement by Waivers of Canada of the contents on such third-party Web sites. Waivers of Canada is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third party Web sites. If you decide to access linked third-party Web sites, you do so at your own risk. Trademarks/Copyright: The trademarks, logos, service marks and other names and icons provided on this site are registered and unregistered trademarks of Waivers of Canada. The information, navigation and design of this site are under copyright to Waivers of Canada. General Provisions: These Terms and Conditions you have entered into are personal to you, and you may not assign your rights or obligations to anyone. These Terms and Conditions constitute the entire agreement between Waivers of Canada and you pertaining to your use of the Waivers of Canada Site, Services and Content and supercede any prior agreements between you and Waivers of Canada with respect to the subject matter hereof. Waivers of Canada's failure to insist upon or enforce strict performance of any right or provision of these Terms and Conditions will not constitute or be construed as a waiver of any right or provision. If any of the provisions (or parts thereof) contained in these Terms and Conditions are determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination will not affect the remaining provisions (or parts thereof) contained herein. Except where prohibited by applicable law, any cause of action you may have with respect to your use of the Waivers of Canada Sites or which is the subject of these Terms and Conditions must be commenced within one (1) year after the claim or cause of action arises. No changes to your service agreement or these Terms and Conditions will be made except as expressly contemplated herein. Limitation of Liability: You expressly understand and agree that in no event will Waivers of Canada be liable for any damages whatsoever, including any direct, indirect, incidental, consequential, special or exemplary damages, and any damages for loss of profits, savings, goodwill or other intangible losses, regardless of whether Waivers of Canada had been advised of or could have foreseen the possibility of such damages, arising out of or in connection with: (a) the use, inability to use or performance of any of the services of the Waivers of Canada site, or (b) any unauthorized access to or modification to any information or transmissions, or (c) any other matter relating to the Waivers of Canada site or any of the services. Termination: Waivers of Canada reserves the right to suspend or terminate your file and your access to the Site, Services and Content, at any time for convenience, or for any other reason, including without limitation, if: (a) the File Credit Card is invalid for any reason; (b) you give Waivers of Canada false or misleading information; (c) Waivers of Canada does not receive any payment when due; or (d) Waivers of Canada has determined, in its sole discretion, that your use of the Waivers of Canada Site or any of its Services was in breach of these Terms and Conditions or you are using the Services for unlawful or improper use. Any such termination by Waivers of Canada will be in addition to and without prejudice to such rights and remedies as may be available to Waivers of Canada, including injunction and other equitable remedies. Your ability to use Waivers of Canada as an agent is also subject to any limits established by Waivers of Canada or by your Account Credit Card issuer. If Fees cannot be charged to your Account Credit Card or your charge is returned for any reason, including chargeback, Waivers of Canada reserves the right to either suspend or terminate your file. The disclaimer, limitations on liability, and indemnity provisions herein will survive termination or expiry of your file, and these Terms and Conditions.